FREQUENTLY ASKED QUESTIONS
Below you will find help and support for the Axios Arts store, your account and the various services Axios Arts offers.
SHIPPING AND ORDER RELATED QUESTIONS
WHAT ARE YOUR SHIPPING SPEEDS?
Axios Arts takes approximately 2-7 business days to create apparel products (t-shirts, etc.) and takes approximately 2-5 business days for non-apparel items (posters, etc.). Speed and price depend entirely on the product type and destination. 97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.
HOW DO I CHECK MY ORDER STATUS?
An e-mail will be sent to the e-mail utilized to purchase your item(s) once your package has been dispatched. Additionally, you may receive your order status by utilizing our Contact page. Please remember to include your name, and the order number in your request and we will respond accordingly.
WHAT IS YOUR RETURN POLICY?
Our Return Policy is available for access via our website's footer, or by clicking here: Return Policy
WHERE IS YOUR TERMS OF SERVICE?
Our Terms of Service is available for access via our website's footer, or by clicking here: Terms of Service
I HAVEN'T RECEIVED AN E-MAIL WITH A RECEIPT. WHAT SHOULD I DO?
Yikes! You may contact us through utilization of our Contact page or by e-mailing us: firstname.lastname@example.org
I HAVE A QUESTION PERTAINING TO MY ACCOUNT. WHO SHOULD I CONTACT?
You may contact us through utilization of our Contact page or by e-mailing us: email@example.com
HOW DO I DELETE MY ACCOUNT?
Unfortunately, we do not currently offer the ability for users to delete their account(s).
WHAT TYPE(S) OF INK DO YOU USE?
We use genuine Brother GT-3, water based pigment inks. GT-3 inks are CPSIA compliant and Oeko-Tex™ certified, which means they are safe to print on youth/children’s clothing and reduce environmental waste. Also, GT-3 inks provide a high washing colorfast AATCC rating of 4.
For posters, we use Epson UltraChrome water based HDR ink-jet technology.
(ninjas, time-machines, unicorns, kittens, etc)
I STILL HAVE OTHER QUESTIONS. WHAT DO I DO?
You may contact us via our Contact page, or via our Official Twitter, Facebook, or Instagram page. Additionally, you may contact us via our Discord server, or by e-mailing us: firstname.lastname@example.org
I'M INTERESTED IN A PARTNERSHIP. WHO MAY I CONTACT?
You may e-mail your partnership requests to: email@example.com - we are interested in hearing what you have to say and offer!
I'M INTERESTED IN HAVING MY PRODUCT REVIEWED. WHO MAY I CONTACT?
You may e-mail your request to: firstname.lastname@example.org - we are looking forward to hearing from you, and all about your product(s)!
WHAT'S THE BEST METHOD FOR WASHING MY PRINTED GARMENTS?
Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life.